Zoome Privacy Policy

At Zoome, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, play or withdraw on our platform. This Zoome Online Casino privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your data. By creating an account and using casino Zoome services, you agree to the practices described below.

Zoome is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. Our services are also provided in association with Vixatrix Limited, registered in Cyprus under number HE 459370, at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence no. 0000002. Licence details can be verified directly with the regulator, and any dispute we cannot resolve directly is handled through the independent ADR body EGIS at disputes@egis-adr.com.

Information We Collect

We collect personal data at several stages of your relationship with us, from the moment you complete zoome casino registration through to every deposit, spin and withdrawal you make.

• We gather identity information such as your full name, date of birth, address, phone number and email address when you complete zoome casino sign up
• We collect financial data, including payment method details, transaction history and wallet addresses, whenever you fund your account or request a zoome casino withdrawal
• We record technical data such as your IP address, device type, browser, operating system and geolocation whenever you access our zoome casino app or use casino Zoome online through your browser
• We track gameplay activity, including games played, session length, wagers and bonus usage, to manage your account and enforce responsible gaming limits
• We store verification documents, such as ID cards, proof of address and payment confirmations, required to complete Know Your Customer (KYC) checks before we approve any zoome casino real money withdrawal
• We may collect communication records when you contact our support team via LiveChat, email or WhatsApp

Registration and Login Data

When you complete zoome casino registration, we ask for accurate and complete information. We use this data to verify your identity, confirm you meet the minimum age requirement, and ensure you are not accessing our services from a restricted jurisdiction. Every time you use zoome casino login credentials, whether through desktop, mobile browser or our installable app, we log the access for security and fraud-prevention purposes.

How We Use Your Information

We use the data we collect to operate, secure and improve our platform. Specifically, we process your information to:

• Create and manage your account, including access via zoome casino app android devices or iOS
• Process deposits and withdrawals, including verifying eligibility for a zoome casino no deposit bonus or other promotional offers
• Confirm your identity and age before releasing funds and to comply with our licensing obligations
• Detect and prevent fraud, money laundering and unauthorised account access
• Communicate with you regarding your account, promotions, and the zoome casino bonus codes you may be eligible for
• Analyse gameplay patterns to personalise your experience and support responsible gambling tools
• Comply with legal, tax and regulatory requirements applicable to our operations

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with casino Zoome australia and other locales we serve. Cookies help us recognise returning players, optimise our zoome casino games download experience, and measure the performance of our website. You can control or disable cookies through your browser settings, though doing so may affect certain features of our services.

Sharing Your Data

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business, including:

• Payment processors and providers, including our Paysafe transaction partner Tronabriz Limited and our crypto processing partner CoinsPaid
• Identity verification and anti-fraud service providers
• Regulatory authorities, including the Tobique Gaming Commission, where required by law
• The independent dispute resolution body EGIS, if a complaint requires escalation
• IT hosting and software providers who support our zoome online casino platform and mobile applications
• Marketing and analytics partners who help us understand engagement with our zoome casino app download and website content

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. Our security protocols cover data stored on our servers, transmitted during transactions, and processed when you access online zoome casino australia or our German-language locale. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. Verification documents and transaction records connected to your zoome casino registration and payment history are typically retained for the period required under applicable anti-money laundering regulations, after which we securely delete or anonymise the data.

International Data Transfers

Because we operate across multiple jurisdictions, including Australia, Germany and other locales, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also object to certain processing activities or request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries and territories. If we determine that you are accessing casino Zoome from a restricted location, we reserve the right to suspend your account and process your data solely to the extent necessary to close it in compliance with regulatory requirements.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. We will post any revisions on this page, and continued use of our zoome casino platform after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your data protection rights, please reach out to our support team via LiveChat, available 24/7, or email us at support@zoome.casino. We are committed to addressing your concerns promptly and transparently.