Responsible Gaming at Zoome

Our Commitment to Safer Play

Here at Zoome, we design every part of our platform with player protection in mind. From the moment you register with us, we ask you to set realistic expectations about your gaming activity. Our team works continuously to identify patterns that may indicate risky behaviour, and we're always ready to step in with guidance, tools, or a temporary pause when needed.

Our Zoome platform is built on the principle that you should always be the one in control of your budget, your time, and your decisions. We never encourage chasing losses, and we actively discourage viewing gambling as a source of income or a solution to financial difficulties.

Tools We Provide for Safer Gaming

We at Zoome Casino offer a comprehensive set of account controls that let you tailor your experience to your own comfort level. You can access and adjust these settings at any time through your account dashboard, and our support team is available around the clock if you need assistance setting them up.

• Deposit Limits - Set daily, weekly, or monthly caps on how much you can add to your account with us.
• Loss Limits - Define a maximum amount you're willing to lose over a given period, helping you stay within your budget.
• Wager Limits - Control the total amount you can stake across a chosen timeframe.
• Session Reminders - Receive notifications about how long you've been playing, so you always stay aware of your time spent with us.
• Cooling-Off Periods - Take a short break from your account, ranging from a day to several weeks, without permanently closing it.
• Self-Exclusion - Request a longer-term or permanent suspension of your account if you feel you need a complete break from gaming.

Once a limit or exclusion is set through Zoome Casino, we honour it strictly. If you request a lower deposit limit, it applies immediately; if you wish to increase a limit, our policy requires a cooling-off period before the change takes effect, giving you time to reconsider.

How to Set Your Limits

1. Log in to your account at Zoome Casino.
2. Navigate to your account settings or the "Responsible Gaming" section.
3. Choose the type of limit you'd like to apply - deposit, loss, wager, or session time.
4. Enter your preferred amount and timeframe.
5. Confirm your selection, and our system will apply it right away.

If you'd rather speak to someone directly, our Zoome support team is always on hand via live chat, email, or WhatsApp to walk you through the process. You can also manage these settings easily after your Zoome login.

Age Verification and Account Security

We at Zoome are strictly an 18+ platform, and we take age verification extremely seriously. During registration and before any withdrawal, we require full identity verification (KYC) to confirm you are of legal gambling age and that the account belongs to you. We do not permit anyone under 18, or under the legal age in their jurisdiction if higher, to hold an account or play on our platform.

Our Zoome verification process also protects you from unauthorised access to your account and funds. If we suspect that a minor has attempted to register or play, we will immediately suspend the account pending investigation, and any deposits will be refunded in accordance with our policies.

Recognising the Signs of Problem Gambling

We encourage every player to check in with themselves regularly about how gambling fits into their life. Some signs that gaming may be becoming a problem include:

• Spending more time or money than originally planned
• Chasing losses in an attempt to win back what was spent
• Borrowing money or using funds meant for essential expenses
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or preoccupied when not playing
• Hiding gaming activity from family or friends

If any of this sounds familiar, we want you to know that reaching out for help is a sign of strength, not weakness. Our Zoome team is here to support you, and there are also independent organisations equipped to help.

Independent Support Organisations

Beyond the tools we offer directly, we also recommend connecting with independent, specialised support services. These organisations are free, confidential, and staffed by professionals experienced in helping people manage gambling-related concerns.

We at Zoome Casino also make self-assessment questionnaires available so you can evaluate your own gaming habits privately and honestly. These short tests can help you decide whether it's time to apply a limit, take a break, or reach out for professional support.

Regional Protections and Restrictions

As part of our responsible approach, Zoome applies additional safeguards in specific markets. For example, while we welcome players from Sweden onto our platform, we exclude Swedish accounts from Zoome bonus offers, promotions, VIP status, and loyalty point exchanges in line with local regulatory expectations. Similarly, our bonus terms restrict promotional offers for citizens of certain countries, and Finnish players are excluded from our welcome package specifically. We believe these measures help us operate transparently and responsibly across every market we serve.

Our Zoome platform also maintains a published list of restricted countries where we do not accept registrations at all, ensuring compliance with regional gambling laws and helping us focus our responsible gaming efforts where they're most needed.

Parental Controls

We understand that shared devices can sometimes create accidental access risks for younger family members. We recommend installing third-party parental control software such as NetNanny, CyberSitter, or similar filtering tools on any device that might be used by minors. These tools can block access to gambling websites, including ours, adding an extra layer of protection at the household level.