Zoome Terms and Conditions

Welcome to Zoome. These terms and conditions govern your use of our services, including the Zoome casino website, our mobile-optimised platform, and every game, bonus and payment method we make available to you. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of this document, you must not register for or use Zoome casino.

Who We Are and How We Are Licensed

Zoome is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered address in Potrero Cerrado, North Side of Manuel Avila Camacho School, County 07 of Oreamuno, Province 03 of Cartago. Our services are also provided in association with Vixatrix Limited, a company registered in Cyprus under registration number HE 459370, with its registered office at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. You may verify our licence directly with the Tobique Gaming Commission, and any regulatory disputes are handled through that authority. For independent alternative dispute resolution, we work with EGIS, which can be contacted at disputes@egis-adr.com.

These terms are drafted in English, and where we provide localised versions of casino Zoome for other markets, the English version always prevails in the event of any discrepancy in translation.

Eligibility, Registration and Zoome Casino Login

To open an account with us, you must be at least 18 years old, or the legal age of gambling in your jurisdiction, whichever is higher. We only accept one account per person, household and IP address. During Zoome casino registration, you must provide accurate, current and complete information, and you agree to update it promptly if any details change. Once your account is created, your Zoome casino login credentials are personal to you, and you must keep your password confidential at all times. We are not liable for losses arising from unauthorised access caused by your failure to protect your login details.

We reserve the right to request identity verification (KYC) at any stage, and this must be completed before any withdrawal is processed. If verification documents are not submitted, we may hold your withdrawal request for up to 28 days. On our German-facing service, if we cannot reach you by phone or email within that 28-day period, your account will be locked until verification is successfully completed.

Restricted Territories

Zoome casino online is available internationally through a number of geo-locales, but we do not accept players from certain restricted countries and territories, including but not limited to Afghanistan, Belarus, Belgium, Brazil, Bulgaria, the Canadian provinces of New Brunswick and Ontario, China, Cuba, Cyprus, Estonia, Greece, Hawaii, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and Venezuela, among others. Sweden is served for gameplay but is excluded from all bonuses, promotions, VIP status and loyalty point exchanges. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using Zoome.

Deposits, Withdrawals and Zoome Casino Withdrawal Rules

We accept a range of fiat and cryptocurrency payment methods, including cards, bank transfer, e-wallets and cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin, Ethereum, DogeCoin and USDT. Minimum and maximum deposit and withdrawal amounts vary by locale and payment method, and full details are displayed in your account cashier. We do not charge fees on deposits or withdrawals, though intermediary banks may apply their own charges on certain bank transfers.

Every Zoome casino withdrawal request is subject to our standard processing time, typically completed within 3 hours and no later than 24 hours on our side, provided your account has been fully verified. All deposits must be wagered at least three times before you become eligible to withdraw funds. Daily, weekly and monthly withdrawal limits apply depending on your locale, though progressive jackpot wins are always paid in full and do not count toward these caps. Amounts exceeding a method's maximum limit will be paid out in instalments.

Bonuses, Promotions and Zoome Casino Bonus Codes

We offer a range of promotions, including our welcome package, reload bonuses, cashback offers and our Wheel of Fortune. Every Zoome casino bonus is subject to a wagering requirement, typically x40, and must be activated and used within the stated validity period. Most bonuses are credited automatically after a qualifying deposit and do not require a manual Zoome casino bonus code; where a code is required, this will be clearly stated in the relevant promotional terms.

Please note that bonuses, including any Zoome casino no deposit bonus offer where applicable, are not available to citizens of Poland, Sweden, Israel, Spain, the United Kingdom or the United States, and our welcome package is additionally excluded for players from Finland. Only one bonus may be active on your account at any time, and different games contribute differently toward wagering requirements, with slots typically contributing 100% and table games, video poker and similar games contributing only 5%.

Games, Software and the Zoome Casino App

We work with more than 60 licensed game studios to bring you over 4,000 titles, including slots, table games, live dealer games, jackpot slots and instant win games. We do not offer sports betting or virtual sports. Zoome casino games download is not required to play, as our entire library runs directly through your browser. Instead of a native Zoome casino app download, we provide a browser-installable progressive web app that you can add to your home screen on iOS or Android for a smoother Zoome casino mobile experience, without visiting an app store. Whether you use our platform on desktop or through the Zoome casino app android shortcut, all games and account features remain fully accessible.

Real Money Play and Zoome Casino Australia Players

When you play Zoome casino real money games, all bets, deposits and winnings are processed in the currency assigned to your locale account. For our Zoome casino australia audience, transactions are conducted in AUD, while our German-facing service operates in EUR. Every Zoome casino real money login gives you access to our full range of pokies, table games and live dealer titles, and we ensure that our slots real money offering is fair, tested and regularly audited by independent parties.

Responsible Gambling and Account Restrictions

We are committed to promoting responsible play. You may request deposit limits, time-outs or self-exclusion directly from your account settings, and our customer support team is available to assist with any concerns about your gambling behaviour. We reserve the right to close or suspend an account where we suspect fraud, bonus abuse, multiple accounts, or breach of these terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We are not liable for indirect, incidental or consequential losses arising from your use of Zoome, including losses caused by technical failures, third-party payment providers, or internet connectivity issues beyond our control.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, licensing requirements or applicable law. Where changes are material, we will make reasonable efforts to notify you, and continued use of our services after such changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these terms, your account, or a Zoome casino review of our policies, our support team is available 24/7 via live chat, WhatsApp at +447831130277, or by email at support@zoome.casino.